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Fancy our delicious cookies?

UKSoC uses cookies to help provide the best customer experience for our customers but these cookies are not edible. These cookies are small text files that are temporarily stored on your computer when visiting websites and are necessary for the normal operation of most sites. If cookies are de-activated it may prevent you from using parts of our website.

Cookies and UKSoC, the perfect recipe.


UKSoC uses cookies to help provide the best customer experience for our customers and make our website easier for you to use. We are working on making these cookies easy for you to manage so that these you can understand and control with ease when using UKSoC.


What are cookies?

Unluckily in this context we are not talking about the baked chocolate chip covered treat, these cookies are quite different and are not edible. The Cookies we are talking about are very small text files containing information that is stored on an Internet user's device when visiting a website. The information a cookie contains and its purpose is determined by the website operator and can be used by that web server every time you visit that site.


Cookies are used to save time and make visiting web sites more efficient and enjoyable. They can be used for many different reasons - from remembering login information and what is in your online shopping basket, to tailoring online adverts so you see more adverts suited to what you want.


There is lots of guidance out there explaining what cookies are and what they can do. We are going to explain how cookies affect the UKSoC website, but if you want more information you can visit these pages:


http://www.allaboutcookies.org

http://www.youronlinechoices.eu

http://www.international-chamber.co.uk/our-expertise/digital economy


How does UKSoC use cookies?

The majority of the cookies we use remember the preferences you tell us though our site, so that you get what you want out of UKSoC. UKSoC will now only use the cookies you let us use. As well as getting the OK from you on the site, you can also control your cookies through your browser. More information on this follows later on.


We have used some of the guidance published to set up different labels for the cookies we use:


•Necessary & Performance

•Functionality

•Targeting

More information on each of these is below


1. Necessary & Performance

By using our site, you are giving your consent to the use of Necessary & Performance' cookies. Acceptance of these cookies is a condition of using the UKSoC website and if these cookies are restricted or refused in any way we can't guarantee that the site will function properly for you.


UKSoC needs to use these cookies to ensure that our website works properly and you are able to use the site to do what you need to do. They are essential for your billing, ordering, providing security on the site and monitor errors or technical issues.


Any information collected is totally anonymous and helps us understand how our site works so we can improve the page for you and all other users.


These cookies will...


Let you navigate around the website.

Let UKSoC collect information about how you use the website, in order to understand the efficiency of the site and let us know where improvements can be made.

These cookies will not gather any information about you that can be used to supply adverts to you or remember your preferences (like your user details) beyond that particular visit.


2. Functionality

By using our site, you are giving your consent to the use of 'Functionality' cookies. We do this to ensure all of our customers can get the most out of their experience of UKSoC. You can change whether these cookies are used, but this may reduce the support and service UKSoC can offer you and prevent us remembering which services you might not want.


UKSoC uses these cookies to remember settings or provide certain services or messages to offer you a better experience when using our site.


These cookies will...


Remember your log in details for when you return to the site.

Share some information with our third party suppliers who provide products for UKSoC.

These cookies will not gather any information about you that can be used to supply adverts to you or remember your preferences (like your user details) beyond that particular visit.


3. Targeting

You are able to accept or refuse the use of these cookies, but doing so may restrict us from offering you certain services. These cookies are managed by third parties, and you can use the third parties' own tools to restrict these cookies.


Some cookies are used to link to other websites that provide a service to UKSoC, such as Facebook or Twitter. Some of these cookies will also tailor advertising on other websites for you.


These cookies may...


Link to social media networks.

Pass on information about your visit to the UKSoC web site to target advertising tailored to you on other web sites.


What Else Can You Do?


While you can accept or refuse permission for certain specified cookies through the UKSoC website, you may also want to manage them through your browser settings.


An excellent source of information to help you with this process is available at...


http://www.allaboutcookies.org/manage-cookies/


We will only read or write cookies for the preference level set, cookies set prior to you changing your settings will still be on your computer and you can remove them using your browser settings.


Modifying your preferences for cookies may result in a number of issues. For instance, if you delete all your cookies from your browser settings your preferences on the UKSoC website will have to be updated again. Don't forget that by using a different computer, or another device to visit the UKSoC website you will have to select your preference again.


If you want further information or have any questions that haven't been answered here don't hesitate to get in contact with us at info@uksoc.com


Terms and Conditions

Please read these Terms and Conditions of Use ('Terms') carefully before using www.uksoc.com ('the Website'). These Terms apply to all users of this Website including casual browsers.

•   Part A applies to all users of the UKSoC Website

•   Part B applies if you join UKSoC  as a member

   

  Part A

1. Terms applying to all users of the United Kingdom Society of Celebrants website.

Please read these Terms and Conditions of Use ('Terms') carefully before using www.uksoc.com ('the Website'). Additional terms and conditions apply if you register as a member of United Kingdom Society of Celebrants via this Website (Part B) and if you enrol on a course (Part C). These will be drawn to your attention on registration or enrolment as applicable.

In these Terms, 'we', 'us' and ‘UKSoC ' means :

UKSoC which is the owner of this Website and the UKSoC trademark and brand, and 'you' means the user of this Website. We reserve the right to withdraw all or part of the Website at any time

By using this Website you agree to be bound by these Terms, the Privacy Statement and the Copyright Statement

You acknowledge that you are responsible for making back-up copies of all your data and taking appropriate precautions against viruses, hacking and other types of computer misuse.

While we try to ensure that the Website does not contain any error, defect, malfunction or corruption, we do not accept responsibility for any damage to or loss of data on your computer system, network or server that results from the download or use of the Website or any materials made available via the Website (except for death or personal injury caused by our negligence).

We cannot promise that access to the Website will be uninterrupted or error free. We reserve the right to suspend access to the Website between the scheduled maintenance window of about 01.00 and 02:30 GMT each day. There may also be occasions when access to the Website is interrupted for emergency maintenance or repairs or to carry out upgrades to improve the performance or functionality of the Website. Access may also be interrupted due to failures of telecommunications links and equipment, which are beyond the control of UKSoC.

You accept that you will not have a claim for breach of contract (either against us or your UKSoC provider) or otherwise in respect of such period of unavailability. You also acknowledge that we cannot be held responsible for any delay or disruptions that are inherent in the operation of the Internet and the World Wide Web, including viruses.

We shall not be liable to you for any of the following types of loss or damage arising out of or in connection with your use of the Website or any or content and/or facilities provided via the Website :

• any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue;

• any loss or corruption of data; or

• any indirect or consequential loss.

The exclusions and limitations of liability contained in this section do not apply to :

• any loss or damage resulting from death or personal injury caused by our negligence;

• loss or damages arising from our fraudulent misrepresentation; or

• any other losses which may not be excluded or limited by law.

Each provision of this Paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.

The receipt of the services is personal to you and you may not transfer your rights to access the course materials or to receive the services to another person unless we have consented in writing to you doing so.

If any provision of these Terms becomes void or otherwise unenforceable in whole or in part, the validity of the remainder of these Terms shall not be affected.

If either we or you fail to enforce, or delay in enforcing, any of our respective rights or remedies under these Terms, such failure or delay shall not operate as an agreement to waive that right or remedy, and shall not prevent us from exercising that right or remedy in the future.

These Terms are governed by and shall be construed in accordance with English law. Any dispute arising between us under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.

2. Purpose of the Website

The purpose of the Website is to provide individuals and businesses with information on the range of courses, centres, products and other services offered by or via UKSoC including enrolment in England and Wales.

Please note that the courses advertised on this Website are provided by approved UKSoC learning providers, and not necessarily by UKSoC itself.

3. Copyright

The materials on this Website are protected by our and by third party copyright and other intellectual property rights as described in the UKSoC Copyright Statement.

4. Third Party Links

UKSoC may provide links to third-party websites from time to time. This may include links to sites owned by associated companies of UKSoC. These third-party links are provided for your convenience only and are accessed at your own risk. UKSoC is not responsible in any way for the content of any third party website or for goods or services provided by the operators of such websites.

5. Amendments to the Terms

We reserve the right to amend these Terms from time to time. When we make a change we will update this page of the Website. The date of the last revision to these Terms is provided at the end of this page. We recommend that you revisit this page from time to time to ensure that you are aware of any changes that we have made to these Terms.

Part B

6. Terms Applying if you join UKSoC  as a Member

Please read Part B carefully before registering as a member of UKSoC via the Website. These Terms govern the process of registering as a member of UKSoC and the use of the facilities provided to UKSoC  members.

7. Registration

To register as a member of UKSoC you must be at least 19 years old. You agree that the information that you provide to us on registration and at all other times will be true, accurate, current and complete and you agree that you will ensure it is kept accurate and up to date at all times.

We may refuse to accept your application to register as a member of UKSoC for any reason in our absolute discretion.

8. Password

When you register as a member of UKSoC you will be asked to select a user name and password. As you will be responsible for all activities that occur under your user name and password, you should take care to keep your user name and password confidential. You must notify us immediately of any unauthorised use of your user name or password or if you believe that your user name or password are no longer confidential. We reserve the right to require you to alter your username and password if we believe that they are no longer secure.

If you do not log on to   a member for a period of 90 days or longer your password will expire. To regain access you will need to change your password.

The information that you provide to us upon registration and at any other time is subject to the UKSoC Privacy Statement.

9. Availability of the Website

We use reasonable endeavours to ensure that the Website is available 24 hours a day 7 days a week. We reserve the right to suspend access to the Website between the scheduled maintenance window of approximately 01:00 and 02:30 GMT each day. There may also be occasions when access to the Website is interrupted for emergency maintenance or repairs or to carry out upgrades to improve the performance or functionality of the Website. Access may also be interrupted due to failures of telecommunications links and equipment, which are beyond the control of UKSoC.

10. Technical Support

We provide technical support to learners who have enrolled on a UKSoC course. Requests for technical support from such learners will be routed to the UKSoC Learner Services helpline outside of the opening hours of the relevant UKSoC provider. We use reasonable skill and care in providing such technical support and will use reasonable endeavours to ensure that this service is available but cannot guarantee uninterrupted availability. If learners require technical advice they should always contact their UKSoC provider in the first instance.

You acknowledge and accept that periods of downtime may be required in respect of the UKSoC IT infrastructure in the circumstances outlined in these Terms (dealing with unavailability of the Website) and that technical support may not be available during such periods of downtime. You accept that you will not have a claim for breach of contract (either against us or your UKSoC provider) or otherwise in respect of such period of unavailability.

Subject to Paragraph 12, we exclude all other warranties, express or implied, as to the performance and availability of the technical support service, except as expressly stated in these Terms and Conditions. We do not guarantee that the technical advice provided by us will resolve your technical problems.  If you decide to avail of such technical advice, you should ensure that such advice is strictly followed. If the technical advice provided by us does not resolve your technical problem, you will have a number of options under your contract with your UKSoC  provider as outlined in Paragraph 15.

11. Liability

We shall not be liable to you for any of the following types of loss or damage arising out of or in connection with your use of the website or other services provided via the website:

• any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue;

• any loss or corruption of data; or

• any indirect or consequential loss;

The maximum aggregate liability of UKSoC for all claims, whether made in contract, tort under statute or otherwise (including in each case negligence) which are not otherwise excluded under these Terms ("Claims") shall be limited to £250 in respect of one incident or series of incidents arising from a common cause in each 12 month period commencing with the date that you became a member of UKSoC, provided that the maximum aggregate liability of UKSoC for all Claims arising as a direct result of technical advice provided by us shall be subject to the monetary cap on liability set out on Part C of these terms.

The exclusions and limitations of liability contained in this section do not apply to:

• any loss or damage resulting from death or personal injury caused by our negligence;

• loss or damages arising from our fraudulent misrepresentation; or

• any other losses which may not be excluded or limited by law.

Each provision of this Paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.

12. General

Subject to the terms of any agreement we conclude with you if you enrol on a course via the Website, we reserve the right to withdraw all or part of the Website at any time.

These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English Courts.

We reserve the right to amend these Terms from time to time. When we make a change we will update this page of the Website. The date of the last revision to these Terms is provided at the end of the Terms. We recommend that you revisit this page from time to time to ensure that you are aware of any changes that we have made to these Terms. If you continue to use the Website or other services provided to members of UKSoC you will be deemed to have accepted those changes.

13. Our Rights to Stop Providing the Services to You

If you are an on-line learner, we will make the Course Materials available to you via the Website from Enrolment until the earlier of:

• your notifying us in writing, by email or by telephone that you have completed the course and no longer require access to the Services; or

• your failing to access the course materials for a period of 180 days or more.

On the occurrence of the earlier of the events above, we will suspend your access to the Course Materials. If you wish to subscribe for the Services after your access to the Course Materials has been terminated, you will need to enrol again.

We reserve the right to stop providing the Services to you immediately in the event that:

• you fail to comply with Section 16 of these terms which deals with the manner in which you are permitted to use the course materials and the Website; or

• you fail to conduct yourself in an appropriate manner when communicating with or receiving support from us or when attending any UKSoC centre. By this we mean that you act in such a way as to threaten, intimidate or otherwise harass our staff, or that your conduct is violent or threatens the physical safety of either our staff or any other person at a UKSoC centre; or

• If we exercise this right we will notify you via email or your chosen route. We will then immediately suspend your access to the Course Materials.

14. Complaints

In the event that you are not satisfied with any aspect of the services, please contact us in the manner described in the UKSoC  Student Charter contained on the Website.

15. Our Liability to You

The exclusions and limitations of liability contained in these Terms do not apply to:

• any loss or damage resulting from death or personal injury caused by our negligence;

• loss or damages arising from our fraudulent misrepresentation; or

• any other losses which may not be excluded or limited by law.

We shall not be responsible to you in the event that we cannot provide the Services to you due to an event beyond our reasonable control, which includes (but is not limited to) events such as, fire, flood, storm, strikes or other industrial action, failure of telecommunications services, war, riot, or the actions of any government or public body. In the event that we are prevented from providing the services by such an event, we will take all reasonable steps to try to reinstate the provision of the services to you as soon as is reasonably practicable.

In no event shall we be responsible to you for any loss of profit, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer. Further, in no event shall we be liable to you for any indirect or consequential loss that you may suffer.

We are not responsible to you for any data that you lose either (a) as a result of accessing the Course Materials; or (b) during completion of any course via the Website. It is your responsibility to ensure that you regularly save and back up (i) all data which you hold on the computer from which you are accessing the course materials, and (ii) all data that you are inputting when completing the course.

Except where the above applies, our maximum aggregate liability to you for any claim that you may have against us under or in connection with the provision by us to you of the services which is not otherwise excluded in these Terms (including without limitation where such claim arises as a direct result of any negligent technical advice provided by UKSoC) shall be limited to the amount of the course fee which has been paid or is payable by you or on your behalf (before such course fee is reduced by the amount of any public funding for which you are eligible).

Each provision of this paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.

16. Your Right to Use the Course Materials and your Related Obligations

In consideration of receipt by us of the course fee, we grant to you a non-exclusive, non-transferable license for you to use the Course Materials for the sole purpose of non-commercial home, work or UKSoC centre use in connection with the receipt of the Services. As such, you may make copies of the Course Materials as they appear on the Website as necessary incidental acts during your viewing of it, and you may print for your personal use so many pages of the Course Materials on the Website as are reasonable for private purposes. You may not makes copies of any Course Materials supplied to you in hard copy format.

Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the Course Materials. Any use of the Course Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either our copyright or our other intellectual property rights, and / or the copyright or other intellectual property rights of our licensors.

17. Chatrooms, Message Boards and Social Media

UKSoC offers chatroom, message board and social media facilities to all learners who have enrolled on a course. This enables you to post comments on and discuss both the content and service provided on the Website, the courses offered via the Website and the general learning experience with your fellow learners, members and tutors. For the avoidance of doubt, any comments or materials that you post on any area of the website are subject to this paragraph.

UKSoC  provides its chatroom, message board and social media facilities to you free of charge. As a consequence of this UKSoC does not make any guarantee as to the availability, performance or continued provision of these services and reserves the right to modify or to terminate the provision of all or any of these services at any time. UKSoC also reserves the right to establish general rules and limits concerning use of its chatroom, message board and social media facilities. We shall notify you via these terms and conditions if we amend any such rules or limits.

You agree that we have no responsibility or liability for the deletion or failure to store any messages or other communications that you send or receive using our chatroom message board or social media facilities.

You acknowledge that you are solely responsible for any content or other materials that you send or post to the chatroom, message board or social media facilities or any part of the Website and that all message boards are moderated by UKSoC and that UKSoC reserves the right to remove any message which is inconsistent with our aim of promoting an inclusive environment. All chat sessions are logged and any complaints will be investigated by UKSoC. You agree not to use the chatroom, message board or social media facilities or any part of the Website:

• for any unlawful purposes;

• to transmit or communicate any material which is obscene, offensive, blasphemous, pornographic, unlawful, threatening, menacing, abusive, harmful (particularly to minors), an invasion of privacy, defamatory, libellous, vulgar or otherwise objectionable;

• to transmit or communicate any material which infringes our or any other person's copyrights, trade marks, patents, moral rights or other intellectual property rights of any nature;

• for commercial purposes including without limitation the publishing or circulation of any promotion, or advertisement, or the solicitation of funds or the sale or supply of goods or services;

• to transmit or communicate any material which is likely to have a detrimental effect on our or any other person's reputation;

• to transmit or communicate any unsolicited or unauthorised materials, chain letters, junk mail or spam;

• to transmit any material which is likely to cause harm to UKSoC or anyone else's computer systems, including but not limited to any virus, code, worm, data or other routine purposely designed to damage or cause any defect, error, malfunction or corruption to any computer system;

• to transmit or communicate any material in breach of the Computer Misuse Act 1990;

• to impersonate or falsely state or misrepresent your association with any entity or person including without limitation UKSoC, the UKSoC centres, tutors, members or other learners;

• to obtain, collect or store any personal data about any visitors, members or learners of the Website;

• to transmit applications which make excessive demands on bandwidth;

If you post any comments or content on the Website you grant UKSoC and the provider a non-exclusive royalty free perpetual irrevocable right and licence to reproduce, modify, edit, adapt, publish, translate, distribute and display such materials in any and all media now known or in future created throughout the world and authorise others to do so. You further agree to irrevocably and unconditionally waive all moral rights which you may have in respect of any material posted by you on the website.

18. Removal of content and response to complaints

In the event that you send any content that breaches the provisions of the above paragraph,UKSoC reserves its right to remove that content or disable access to it and to respond to any complaints made by a third party in respect of that content. UKSoC will not be liable to you if it removes any content because it believes that such content breaches the provisions of these Terms.

UKSoC may also preserve any content that you send or receive if required to do so by law or if reasonably required to ensure compliance with the Terms or to respond to third party complaints about such content.

19. Course Fees

  1. 1) If course materials or member resources access details have been dispatched by UKSOC to the candidates registered email and or postal address - refunds are limited to 50% of the total course fee.
  2. Group Training & Personal Tuition Courses if cancelled by the candidate within 28 days of commencement will be limited to a 25% Refund or offered an alternate course date with no penalty.
  3. If distance learning course materials or member resources access details have been dispatched by UKSOC to the candidates registered email and or postal address and the candidate is paying fees via our discretionary instalment plan - refunds are limited to the amount paid above 50% of the total course fee listed on this website.

20. General

These Terms are governed by and shall be construed in accordance with English law. Any dispute arising between us under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.

These Terms constitute the entire agreement between us in relation to the provision by us to you of the Services, and they replace and supersede any prior arrangements between us in relation to the Services. You acknowledge that you are not relying on any statement made by us or any of our representatives with regard to the Services other than those expressly set out in these Terms (which includes, for the avoidance of doubt, the description of the Services set out on the Website or provided to you in a UKSoC centre). Nothing in this Paragraph shall exclude or restrict our liability for fraud or fraudulent misrepresentation.

The agreement between us which is comprised of these Terms is not intended to be for the benefit of any third party, and shall not be exercisable by any other person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

The continued use of the Website following any changes to the Terms will mean that you accept such changes.

21. Contacting UKSoC

You can contact us:

• by telephone on 0800 772 0762 between [09.00 and 17.00 Mondays to Fridays];

• by email at enquiry@uksoc.com

Last Updated : 28th Jan 2014


Our commitment to Privacy


DATA SECURITY AND CONFIDENTIALITY POLICY


Your online privacy and security is very important to the UKSOC.


Personal information collection


When you are on www.uksoc.com or other UKSOC sites, and are asked for personal information, you are sharing that information with the UKSOC alone unless stated otherwise.


We may collect the following information from visitors


•    IP addresses for analytics purposes (we do not store these with your profile or membership record)

•    Any information volunteered by the visitor, such as name, address, email address, etc.


Google Analytics


When someone visits uksoc.com we collect standard internet log information and details of visitor behaviour – such as which pages are visited, and how long is spent on each one. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone. These website statistics are collected by Google Analytics. This system also provides us with non-personally-identifiable ‘Interest’ and ‘Demographics’ data, which is collected using the widely-used Google Advertising Network DoubleClick cookie (see here for more information on this cookie, including how to opt-out). The UKSOC collects this data so that we can find out the kinds of people visiting our site, and we use this data to help us deliver our messages as effectively as possible. We do not display Google Adverts on our site.


See below for more information about cookies, and here for a way to opt out of Google Analytics on all websites you visit.


Cookies on the UKSOC site


Your web browsers allows control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.


Sharing information


The UKSOC will not disclose any of your personally identifiable information, except when we have your permission to do so, or under special circumstances, such as when we believe in good faith that the law requires it.  The UKSOC may share individual information to our agents for mail distribution purposes and such agents will be bound not to further transmit this information or use it in any other way. The UKSOC may also use such information itself to contact people for marketing or administrative purposes. From time to time, we agree with other like minded organisations to write to some of each other’s supporters, for the mutual benefit of both; in this case marketing material is exchanged but not your individual information.


We use the information we collect about visitors to the site to help us with understanding more about how our site is used and to be able to send you appropriate communications.


What does UKSOC do with the personal information you provide?


If you provide us with personal information (for example, when creating your profile, or enrolling on a course) your details are stored securely and used only for the purpose for which you have signed up. We do not pass your details to other organisations without your express consent (except if you use our secure financial pages – in which case they are passed to our financial partners for payment processing and validation purposes only).


The information you give us will be stored on a database and may be used by us where appropriate.  This data helps us to know what campaigns and appeals are working well and informs future activity across the organisation, helping us to be more effective in our activities. It is also used for routine administration such as distribution of the members’ newsletter, membership renewals and regular purchases.


Who else can access your personal information?


If you use our secure financial pages to join the UKSOC or to pay money to us online, you will be redirected to one of our reputable financial partner companies: PayPal or Royal Bank of Scotland. These companies handle all the secure financial transactions on the UKSOC website on our behalf. The information you provide as part of any online financial transaction (such as your credit card number and contact information) is collected only so that the transaction can take place.


Information security


When you give the UKSOC personal information, we take steps to ensure that your information is treated securely. Unfortunately, it is not possible to guarantee the total security of any data transmitted over the Internet. While we strive to protect your personal information, the UKSOC cannot ensure or warrant the security of any information you transmit to us, and you therefore do this at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.


Once we receive your data, we do everything we can to make sure that it is secure on our systems.


This privacy statement explains how we (UKSoC) collect information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions or comments about how we handle your personal information, please e-mail us. You may also use these contacts to tell us about any concerns you may have about our privacy statement. We have registered as a data controller in line with the United Kingdom Data Protection Act, 1998.

Giving information for other people

When you give us information about another person, the other person must have agreed to let:

• us process all their personal data; and

• you receive any data protection notices for them.

When you send information for someone else, you are confirming that you have told them :

• which data they must give;

• which information is voluntary; and

• how they can access and, if necessary, correct the data we hold about them.

The information we collect during registration or enrolment

When you register with us, you (or the person registering for you) must tell us :

• your full name;

• your sex;

• your age;

• your address;

We also request other information including your title, middle name, phone number and email address, but you do not have to give us these details (except that you must provide us with an e-mail address and telephone number where you buy a course online). Following registration and/or enrolment via the website, we may request additional personal data from you in order to further support your learning. You do not have to provide this information, but if you do not, you may not get the most out of your learning. When you register, we will give you a username and ask you for a password. You will also be asked to give the answer to a question you choose which will identify you.

The information we collect when you access course materials

We collect information about how you use course materials to monitor your learning and improve our users' learning experience.

The information we collect when you enter competitions

From time to time we may run competitions and promotions on the website. If you enter these, we may ask for your name, address, e-mail address and username so that we can administer and control the competition and, of course, notify the winners.

Other information we collect

If you require a free information pack, we ask you to provide us with the information on the "request more information" form on the website, including :

• Title;

• Full name;

• Full address;

• An indication of courses in which you are interested;

• Where you heard about us.

You can also decide to give us your home and mobile telephone numbers and your email address but you only need to do this if you want us and/or our approved learning providers to contact you about UKSoC developments and offers.

If you do not register as a member but use one of our online tests to test your skills, we ask you to provide your full name. This information is not retained by us but is used only when sending you your test results.

You may also provide personal data through:

• calls to our helplines;

• letters and e-mails;

• customer feedback forms;

• our messaging system; or

• any conference, chatroom, message board, *Paging, web space or other learning or communications facility operated by us.

*Please be aware that 'Paging' is where others using UKSoC forums and chat can send a message direct to your computer whilst you are also in the UKSoC forums and chat area.

We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

Sensitive personal data

When you register as a member or learner, you do not have to provide us with sensitive personal information. Where we invite you to provide such information, we will ask you to consent to our proposed uses of such data.

At enrolment you may be asked for sensitive personal information. If you do not wish to provide this information you may select the "Not Known/Not Provided" option.

You may also volunteer sensitive personal data to us or our approved learning providers, for example, when you submit a query or comment to us via the website or some other means of communication. If you do so, you explicitly consent to our using such information as described in this Privacy Statement.

Sensitive personal data includes details of your :

• race or ethnic origin;

• political opinions;

• religious or other beliefs;

• trade-union membership;

• physical or mental health;

• sexual life; or

• criminal records (including information about criminal proceedings and suspected criminal activities).

How we use the information we collect

We use your personal information :

• to answer your queries or complaints;

• to deliver our membership services, for example on-line tools to test your skills, chatrooms, message boards and social media facilities;

• to support your learning;

• to provide course materials;

• to carry out administration;

• for general statistics and research;

• for obtaining any relevant professional advice;

• as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

Third parties and sponsors

To achieve the purposes set out in this privacy statement we may need to give your information to our service providers (including our approved learning providers), agents, professional advisors and auditors and to your tutor(s). When you enrol on a course, we will tell you which of our approved learning providers will be delivering and supporting your learning. Following registration and/or enrolment via the website, all of our approved learning providers will have access to your name and contact details to help us deliver our services to you.

We may also give your information to third parties who may take over part or all of the UKSoC business in the future, but only for the purposes outlined in this privacy statement. If your employer, trade organisation or other group is sponsoring you, we may give the personal information we have collected to your sponsor to monitor your learning.

Communications between you and your tutor using any of the tools or functions we make available to you (including unopened messages sent via our messaging system) may be monitored by UKSoC  staff to check the quality of tutor support. UKSoC staff and auditors may also access these communications when we want to investigate or audit learner funding arrangements.

Keeping you informed

We, and our approved learning providers, will use your information to send you regular updates about :

• our services and materials;

• additions to the website; and

• specific activities such as customer feedback surveys and competitions.

If you wish to join UKSoC  but do not wish to receive this information, un-tick the relevant boxes on the 'join us' page (inviting us to contact you by post and for customer feedback purposes). If you do wish to receive information about UKSoC developments and offers by telephone, email and/or SMS, please invite us to contact you by ticking the appropriate boxes. If at any time, you change your mind about receiving updates, you can change your preferences using "your details" on your learner home page.

If you have not registered as a member but are simply requesting a free information pack, you can invite us to send you updates by ticking the appropriate boxes on the "request more information" page. If you change your mind about us contacting you for this purpose, please ring us on 0800 772 0762 or e-mail us.

We will never use your sensitive data for marketing purposes or to target you for customer feedback purposes without your express consent.

Requests for information

If you have not registered as a learner or member but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

Protecting your personal information

As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password using the "change my password" option under "your details" on your learner home page.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the Internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Please look at the terms and conditions on this website for our policy on purging emails and webspace. The terms and conditions tell you when we may close your account and delete all your records, files and information.

Keeping your personal data

We keep personal data :

• for as long as is necessary to fulfil the purposes we collected it for;

• as required by law; or

• to enforce or defend legal claims.

Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time.

Cookies

Cookies are small text files which are sent to your browser by a web server and stored on your personal computer's hard disk. We use cookies on our site to :

• cut down the number of times you have to type in data;

• record the success of advertising, to target advertising and to track visitor usage; and

• track responses to regular customer surveys and to make sure you do not see the same survey more than once.

The cookies used on the website do not collect your personal information.

You can disable cookies but if you do, you may not be able to use certain features on our site and you may need to enter your password more frequently. If you want to know how to remove cookies from your browser, go to the 'All About Cookies' website.

In general, we use third parties to conduct online surveys on our behalf. We do not issue the cookies used in these online surveys and these cookies may require your browser to connect to sites that are not run by us. You can find out more about the cookies used in online surveys conducted on our behalf by clicking through to the website of the third party that is conducting the online survey.

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Some of our web pages may contain invisible electronic tags that allow us count users that have visited certain pages. These files are only used to identify which advertisements bring customers to our website and you cannot be identified by them. They are not issued by us but by the relevant advertising provider. You can find out more about cookie type devices issued by third party advertisers by clicking through to the website operated by the relevant advertiser.

In any event, you can find out more information about electronic tags, if you go to the 'All About Cookies' website.

Our policy for children

Our website is not designed for or directed at children under the age of 16. No one whose date of birth indicates that they are under 16 years will be able to register on-line as a learner or member. We recommend that you put parental controls on your Internet browser and supervise your children when they are online.

We will not use information collected from people under 19 for marketing.

Although anyone can take part in competitions and promotions, we will send notice of a win or prize directly to the parent or guardian identified during registration. Where a winner is under 19, we will not publish his or her personal details unless we have obtained the consent of the parent or guardian during registration.

Your rights

You have the right to ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please ring us on 0800 772 0762 or  e-mail us. You can amend your details on the website at any time using "your details" on your learner home page.

Links

Our website contains links to other websites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that collects personal information from you.


Copyright and Limitations on Use

© 2014 UKSoC . All rights reserved. The information available through our Web sites is the property of UKSoC  or its partners and licensors and is protected by copyright and other intellectual property laws. Republication or redistribution of UKSoC content, including by framing or similar means is prohibited without the prior written consent. The UKSoC logo are registered trademarks and trademarks of UKSoC and its affiliates.

Disclaimer of Warranties and Liability

The Web sites include facts, views, opinions and recommendations of individuals and organizations that we have deemed may be of interest to you. However, we do not guarantee the accuracy, completeness or timeliness of, or otherwise endorse the views, opinions or recommendations of others.


UKSoC  Charter : Our promise to you...

We are committed to giving you the chance to learn at a time, place and speed that suits you.

Our promise tells you:

• what you can expect as a UKSoC  learner

• what we would like you to do for yourself and other UKSoC  learners

• what you should do if you want to make a complaint

First, and most importantly, all UKSoC  providers have been carefully chosen and have promised to do all they can to give everyone equal opportunities and to give you a great service.

Before you become a UKSoC  learner, we will:

• give you a friendly welcomes, ask you what you want to do and what you hope to achieve

• give you information about our courses and help you choose the right one for you (if there is a taste of the course you are interested in you can try it out)

• tell you about the support that will be available to you as a UKSoC  learner on-line and at a learning venue

• tell you about the minimum PC specification needed to run a UKSoC  course

• tell you about course fees

• tell you about other services that will be available to support you if you go to a learning venue for example, childcare facilities

Once you have decided to become a UKSoC  learner, we will:

• enrol you on the course you have chosen

• tell you who your personal tutor is (if your course is supported by a course tutor, we will tell you who that is within five days)

• give you access to UKSoC  facilities, which include:

A communication centre to keep you in touch with your tutor and other learners

Your UKSoC  organiser - to keep a record of what you've done in the past and to help you plan your future goals

Your calendar to help you plan your time and set milestones

• tell you about the health and safety aspects of using computers

• help you to develop your personal learning plan

• tell you who to contact if you have any problems

• give you advice and help you to decide what to do next when you reach the end of your course

• carry out our obligations in accordance with our Terms and conditions which we encourage you to read.

Please note: if you buy an unsupported course online not all services will be available to you.

As a UKSoC  learner, we ask you to:

• contact your tutor every couple of weeks to let them know how you are getting along

• try and set aside a reasonable amount of time each week to study

• return any documents we ask you to fill out

• show respect and consideration for other learners and UKSoC  staff

• let your tutor know when you have got what you wanted from the course

• read our Terms  and Conditions which describe in more detail those things we ask of you

• tell us how we can improve the quality of your UKSoC  experience. If you are ever unhappy with any aspect of our service, let us know so that we can try and put it right.

Our commitment is to treat every complaint seriously and deal with it sympathetically and confidentially. We will always do all we reasonably can to sort out the complaint fairly and to your satisfaction, although there may be times when we cannot do exactly what you want.

If you are not satisfied with any aspect of the service or support you get from us, please:

• write, call or e-mail the UKSoC  provider you enrolled with or speak to them in person

• explain what has gone wrong and why you are not satisfied

• say what you would like us to do about it

Your UKSoC  provider will have its own arrangements to investigate the problem. If they cannot put it right within 14 working days, they will tell you how to contact their management team. This team will review the complaint and, within another 14 working days, your UKSoC  manager will let you know what can be done to put the situation right.

If this does not sort out the problem to your satisfaction, we will tell you how to take your complaint further by contacting your UKSoC  regional management team (to find your regional team please click here)




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