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Disclaimer of Warranties and Liability
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UKSOC Charter : Our promise to you…
We are committed to giving you the chance to learn at a time, place and speed that suits you.
Our promise tells you:
- what you can expect as a UKSOC learner
- what we would like you to do for yourself and other UKSOC learners
- what you should do if you want to make a complaint
First, and most importantly, all UKSOC providers have been carefully chosen and have promised to do all they can to give everyone equal opportunities and to give you a great service.
Before you become a UKSOC learner, we will:
- give you a friendly welcomes, ask you what you want to do and what you hope to achieve
- give you information about our courses and help you choose the right one for you (if there is a taste of the course you are interested in you can try it out)
- tell you about the support that will be available to you as a UKSOC learner on-
line and at a learning venue - tell you about the minimum PC specification needed to run a UKSOC course
- tell you about course fees
- tell you about other services that will be available to support you if you go to a learning venue for example, childcare facilities
Once you have decided to become a UKSOC learner, we will:
- enrol you on the course you have chosen
- tell you who your personal tutor is (if your course is supported by a course tutor, we will tell you who that is within five days)
- give you access to UKSOC facilities, which include:
- A communication centre to keep you in touch with your tutor and other learners
- Your UKSOC organiser –
to keep a record of what you’ve done in the past and to help you plan your future goals - Your calendar to help you plan your time and set milestones
- tell you about the health and safety aspects of using computers
- help you to develop your personal learning plan
- tell you who to contact if you have any problems
- give you advice and help you to decide what to do next when you reach the end of your course
- carry out our obligations in accordance with our Terms and conditions which we encourage you to read.
Please note: if you buy an unsupported course online not all services will be available to you.
As a UKSOC learner, we ask you to:
- contact your tutor every couple of weeks to let them know how you are getting along
- try and set aside a reasonable amount of time each week to study
- return any documents we ask you to fill out
- show respect and consideration for other learners and UKSOC staff
- let your tutor know when you have got what you wanted from the course
- read our Terms and Conditions which describe in more detail those things we ask of you to tell us how we can improve the quality of your UKSOC experience. If you are ever unhappy with any aspect of our service, let us know so that we can try and put it right.
Our commitment is to treat every complaint seriously and deal with it sympathetically and confidentially. We will always do all we reasonably can to sort out the complaint fairly and to your satisfaction, although there may be times when we cannot do exactly what you want.
If you are not satisfied with any aspect of the service or support you get from us, please:
- write, call or e-
mail the UKSOC provider you enrolled with or speak to them in person - explain what has gone wrong and why you are not satisfied
- say what you would like us to do about it
If this does not sort out the problem to your satisfaction, the matter will be referred to our CEO