Student Charter

UKSOC Student Charter : Our promise to you…

We are committed to giving you the chance to learn at a time, place and speed that suits you.

Our promise tells you:

    • what you can expect as a UKSOC learner what we would like you to do for yourself and other UKSOC learners
    • what you should do if you want to make a complaint

First, and most importantly,  UKSOC  promises to do all we can to give everyone equal opportunities and to give you a great service.

Before you become a UKSOC learner, we will:

    • give you a friendly welcomes, ask you what you want to do and what you hope to achieve
    • give you information about our courses and help you choose the right one for you
    • tell you about the support that will be available to you as a UKSOC learner on-line and at a learning venue
    • tell you about the minimum PC specification needed to run a UKSOC course
    • tell you about course fees
    • tell you about other services that will be available to support you if you go to a learning venue for example, accommodation and facilities.
    • Once you have decided to become a UKSOC learner, we will:
    • enrol you on the course you have chosen
    • tell you who your personal tutor is
    • give you access to UKSOC  Member Resource facilities.

As a UKSOC learner, we ask you to:

    • have access to and use of either a laptop computer or personal computer. Tablet computers and mobile phones are not recommended
    • be competent in the use of your computer with regards to browsing the internet, using social media, word processing, emailing (with attachments), using VOIP (Skype or Zoom)
    • regularly contact your tutor to let them know how you are getting on
    • try and set aside a reasonable amount of time each week to study
    • return any documents / homework we ask you to complete the day before you are scheduled to meet your tutor
    • show respect and consideration for other learners and UKSOC staff
    • read our Terms and Conditions which describe in more detail those things we ask of you

If you are not satisfied with any aspect of the service or support you get from us, please:

    • tell us how we can improve the quality of your UKSOC experience. If you are ever unhappy with any aspect of our service, let us know so that we can try and put it right.
    • Our commitment is to treat every complaint seriously and deal with it sympathetically and confidentially. We will always do all we reasonably can to sort out the complaint fairly and to your satisfaction, although there may be times when we cannot do exactly what you want.
    • write, call or e-mail UKSOC 
    • explain what has gone wrong and why you are not satisfied
    • say what you would like us to do about it

UKSOC  has its own arrangements to investigate any problems. If we cannot put it right within 14 working days, we will tell you how to contact our management team. This team will review the complaint and, within another 14 working days, your UKSOC manager will let you know what can be done to put the situation right.

Last Updated : 28th November 2023